Shipping policy

Shipping Policy

Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Times
Since we operate on a dropshipping model, shipping times may vary depending on the supplier's location and the destination country. Typical delivery times are:

  • United States & Canada: 7–10 business days

  • Europe: 10–12 business days

  • Australia & New Zealand: 10–14 business days

  • Rest of the World: 15–14 business days

These are estimated timeframes and may be affected by customs, postal delays, or unforeseen circumstances beyond our control.

Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. Please allow up to 5–7 business days for tracking information to update in the system.

Multiple Items in One Order
If you purchase multiple items, they may be shipped separately to ensure faster delivery. This means you may receive more than one package, possibly arriving on different days.

Customs Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Wrong Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address provided is correct. We cannot guarantee address changes once an order has been processed. Orders that are returned due to an incorrect address may be subject to a restocking or reshipping fee.

Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for packages lost or delayed due to courier issues, customs processing, or natural events. If you believe your package is significantly delayed or lost, please contact us, and we will do our best to assist.

Questions?
If you have any questions about your order or shipping, please contact us at support@broiven.com